Shipping Information

We understand that receiving your custom pet products quickly and safely is important to you. That's why we've designed our shipping process to be transparent, reliable, and convenient.

Production Time

Every product on our site is custom-made just for you. Our production process typically takes 1-2 business days from the time your order is placed. During this time, we carefully prepare your personalized product with attention to detail and quality.

Please note that production time may vary slightly during peak seasons or for particularly complex customizations. We'll always keep you informed if there are any delays.

Standard Shipping

After production is complete, we partner with trusted shipping carriers including USPS, UPS, DHL, and other reliable services to deliver your order. We select the best carrier based on your destination to ensure safe and timely delivery.

Standard shipping typically takes 3-5 business days depending on your location. Delivery times may vary slightly based on:

  • Your geographic location
  • Carrier service availability in your area
  • Weather conditions or other factors beyond our control

The best part? Standard shipping is completely free for all orders. We've included shipping costs in our product pricing, so you won't encounter any surprise charges at checkout.

Express Shipping

Need your order faster? We offer express shipping options for select items. Express shipping typically takes 1-2 business days for delivery after production is complete.

Express shipping is available for many of our products, but pricing varies based on:

  • Product size and weight
  • Your delivery destination
  • Carrier express service rates

To inquire about express shipping options and pricing, please reach out to us through:

  • Our website chat feature (available in the bottom right corner)
  • Email us directly

Our team will provide you with express shipping availability and pricing for your specific order. We're here to help you get your custom pet products as quickly as possible when you need them.