Returns & Exchanges

We stand behind the quality of our custom pet products and your satisfaction is our top priority.

Our Return Policy

It's important to understand that offering refunds for custom-made products is not the industry standard. Most custom product companies have strict no-return policies because each item is created specifically for one customer and cannot be resold.

However, at InstaMe, we believe in standing behind our work and ensuring your complete satisfaction. We're confident you'll love what we create, but if you're not satisfied, we offer full refunds—even though each product is custom-made just for you.

This policy reflects our commitment to quality and your happiness. We take pride in creating products that celebrate your pet, and we want you to be thrilled with every purchase.

How to Request a Return

If you're not completely satisfied with your custom product, we're here to help. To initiate a return or discuss your concerns:

  1. Contact us through our website chat feature (available in the bottom right corner) or email us directly
  2. Provide your order details including your order number and the reason for the return
  3. Our team will review your request and process your full refund

We aim to make the return process as smooth and hassle-free as possible. Our customer service team typically responds within 5 minutes during business hours and will guide you through the entire process.

Please note: Due to the custom nature of our products, we do not offer exchanges. However, if you'd like a different design or product, we're happy to help you place a new order.